New communication channel

Bielefelders phone their grid control centre

2023-03-16 13:57

Daniel Zugehör

This translation was created with the help of DeepL, original version. More...

In the event of grid faults, customers can now speak directly to the control centre. (Image: Sebastian Bauer/Stadtwerke Bielefeld)

Bielefeld (energate) - With the help of new software, the public utility company Stadtwerke Bielefeld wants to detect and rectify grid faults more quickly. Using 'EmergencyEye', customers of the municipal utility can now contact the grid control centre via smartphone and report a fault. This way, not only the exact location can be localised, but also a better picture of the fault can be obtained, for example by video or in conversation. A chat function in various languag ...

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