Customers often incorrectly in substitute supply tariff

Bonn (energate) - For some months now, the number of cases of consumers being incorrectly classified in the substitute supply tariff has been increasing. In many cases, according to the consumer advice centre (Verbraucherzentrale), energy customers find themselves in an often more expensive substitute supply tariff instead of basic supply after their old contract expires. The Federal Network Agency has taken the rising number of complaints as an opportunity to issue a